Terms and Conditions

There shall be no binding contract between Seller & Buyer until the Buyer’s order has been accepted by the Seller.

The receipt of order confirmation from the Buyer, constitutes the acceptance of the Terms and Conditions.

These conditions shall apply to the exclusion of all other terms including any standard terms of Buyer, excepting as agreed in writing by the Seller. Acceptance of any goods will be deemed to indicate the Buyer’s agreement to these conditions.

Seller reserves the right to change the design and specification of any product or goods ordered by the Buyer without notice and substitute with comparable goods.

Payments

Payment is required before any order is dispatched the first three orders unless credit facilities have been approved with us in advance of the order.

Pre-approved credit accounts shall be made in full within 30 days of invoice. Credit facilities may be withdrawn without notice.

Seller reserves the right to charge interest of 2.5% monthly on all accounts that remain unsettled within our terms of trading.

Cancellation

Once an order confirmation is received, a charge may be made to the Buyer for any work carried out up to the date of written cancellation.

Once artwork has been approved, the Buyer may be liable for all charges relating to the said order.

Price

Unless otherwise agreed, the price of goods will be that ruling in the Sellers price list at date of despatch. Seller reserves the right to alter prices at any time without notice.

Unless otherwise agreed, all prices quoted are exclusive of carriage and delivery charges. Vat is charged on all orders at the prevailing rate at time of despatch.

Payment

Payment terms are payment with order for the first three orders and thereafter 30 days from date of Seller’s invoice subject to satisfactory trade references. Credit facilities may be withdrawn without notice.

Seller reserves the right to charge interest of 2.5% monthly on all accounts that remain unsettled within our terms of trading.

Artwork

The best results are achieved using original artwork of high quality. Please check with our Sales office to ensure artwork is received in the correct format for your personalisation or see our artwork specifications link. A proof will be supplied prior to personalisation of the goods.

Click here to download our Artwork Guidelines

Returns/Refunds of Personalised Goods

The best results are achieved using original artwork of high quality. Please check with our Sales office to ensure artwork is received in the correct format for your personalisation. A proof will be supplied prior to personalisation of the goods.

All printed stock is non-returnable due to the bespoke nature of the print. These are considered personalised goods made to your specifications and cannot be re-sold to anyone else.

If there is a print error deemed to be our fault, we will offer to re-print the products or provide a refund as above.

Transfer of Property

Property in the goods shall remain with the Seller until Seller has received payment in full of the price and all sums due under contract.

Failure by the Buyer to make all necessary payments when due shall give Seller the right without prejudice to any other remedy of Seller, to repossess the goods and enter any premises for such purpose.

Force Majeure

Without prejudice to any other of these conditions, Seller shall be under no liability for delay or non-performance of any obligations hereunder due to circumstances whatsoever beyond the control of the Seller.

Law

This contract shall be governed by and construed in accordance with English law and the courts of England shall have jurisdiction to hear all disputes arising in connection with it.

Telephone Calls

For security and training purposes, telephone conversations may be recorded.

PG Branding is the trading name for HG Merchandise Ltd.

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Privacy Policy

What information do we collect?

We collect information from you when you register on our site or place an order. When ordering or registering on our site, as appropriate, you may be asked to enter your: name, e-mail address or mailing address.

What do we use your information for?

Any of the information we collect from you may be used in one of the following ways: To personalize your experience (your information helps us to better respond to your individual needs) To improve our website (we continually strive to improve our website offerings based on the information and feedback we receive from you) To improve customer service (your information helps us to more effectively respond to your customer service requests and support needs) To process transactions Your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than for the express purpose of delivering the purchased product or service requested. To administer a contest, promotion, survey or other site feature To send periodic emails The email address you provide for order processing, will only be used to send you information and updates pertaining to your order.

How do we protect your information?

We implement a variety of security measures to maintain the safety of your personal information when you place an order or enter, submit, or access your personal information. We offer the use of a secure server. All supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our Payment gateway providers database only to be accessible by those authorized with special access rights to such systems, and are required to?keep the information confidential. After a transaction, your private information (credit cards, social security numbers, financials, etc.) will not be kept on file for more than 60 days.

Do we use cookies?

Yes (Cookies are small files that a site or its service provider transfers to your computers hard drive through your Web browser (if you allow) that enables the sites or service providers systems to recognize your browser and capture and remember certain information We use cookies to help us remember and process the items in your shopping cart, understand and save your preferences for future visits, keep track of advertisements and compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future. We may contract with third-party service providers to assist us in better understanding our site visitors. These service providers are not permitted to use the information collected on our behalf except to help us conduct and improve our business. If you prefer, you can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies via your browser settings. Like most websites, if you turn your cookies off, some of our services may not function properly. However, you can still place orders by contacting customer service. Google Analytics We use Google Analytics on our sites for anonymous reporting of site usage and for advertising on the site. If you would like to opt-out of Google Analytics monitoring your behaviour on our sites please use this link (https://tools.google.com/dlpage/gaoptout/)

Do we disclose any information to outside parties?

We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.

Registration

The minimum information we need to register you is your name, email address and a password. We will ask you more questions for different services, including sales promotions. Unless we say otherwise, you have to answer all the registration questions. We may also ask some other, voluntary questions during registration for certain services (for example, professional networks) so we can gain a clearer understanding of who you are. This also allows us to personalise services for you. To assist us in our marketing, in addition to the data that you provide to us if you register, we may also obtain data from trusted third parties to help us understand what you might be interested in. This ‘profiling’ information is produced from a variety of sources, including publicly available data (such as the electoral roll) or from sources such as surveys and polls where you have given your permission for your data to be shared. You can choose not to have such data shared with the Guardian from these sources by logging into your account and changing the settings in the privacy section. After you have registered, and with your permission, we may send you emails we think may interest you. Newsletters may be personalised based on what you have been reading on theguardian.com. At any time you can decide not to receive these emails and will be able to ‘unsubscribe’. Logging in using social networking credentials If you log-in to our sites using a Facebook log-in, you are granting permission to Facebook to share your user details with us. This will include your name, email address, date of birth and location which will then be used to form a Guardian identity. You can also use your picture from Facebook as part of your profile. This will also allow us and Facebook to share your, networks, user ID and any other information you choose to share according to your Facebook account settings. If you remove the Guardian app from your Facebook settings, we will no longer have access to this information. If you log-in to our sites using a Google log-in, you grant permission to Google to share your user details with us. This will include your name, email address, date of birth, sex and location which we will then use to form a Guardian identity. You may use your picture from Google as part of your profile. This also allows us to share your networks, user ID and any other information you choose to share according to your Google account settings. If you remove the Guardian from your Google settings, we will no longer have access to this information. If you log-in to our sites using a twitter log-in, we receive your avatar (the small picture that appears next to your tweets) and twitter username.

Children’s Online Privacy Protection Act Compliance

We are in compliance with the requirements of COPPA (Childrens Online Privacy Protection Act), we do not collect any information from anyone under 13 years of age. Our website, products and services are all directed to people who are at least 13 years old or older.

Updating your personal information

We offer a ‘My details’ page (also known as Dashboard), where you can update your personal information at any time, and change your marketing preferences. You can get to this page from most pages on the site – simply click on the ‘My details’ link at the top of the screen when you are signed in.

Online Privacy Policy Only

This online privacy policy applies only to information collected through our website and not to information collected offline.

Your Consent

By using our site, you consent to our privacy policy.

Changes to our Privacy Policy

If we decide to change our privacy policy, we will post those changes on this page.
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