FAQs

What format do I need to provide my artwork in?

Your artwork needs to be supplied in an EPS Vector of High Res PDF file, if you have any questions please contact the in-house design team on 01423 816023 or studio@pgbranding.com

What type of Branding is available on clothing items?

The branding on clothing is dependent on the clothing material and access points for the embroidery machinery. Most of the clothing available to is able to be Embroidered, Transfer Printed, or Screen Printed if you would like further information please see https://pgbranding.com/about-us/ or contact our sales team on 01423 878000 or sales@pgbranding.com

Does my quote include VAT?

As standard our quotes don’t include VAT, once the quote has been converted to an order the VAT will then automatically be added.

Does my quotation include the cost of putting my logo on the item?

Every quotation is different, depending on what specifications you’ve asked for would depend on whether your quote includes having your logo printed. It will state on the quotation what the specifications are for example ‘plain stock’, ‘printed 1 colour to 1 position’, ‘embroidered to 2 positions’. If you are still unsure please call the sales team on 01423 878000 who will be more than happy to help

Why has the price changed since my last order?

Although we try our hardest to get you the best price possible sometimes things completely beyond our control can change (material costs, shipping, printing costs etc.) On products such as USB’s the price fluctuates from day to day. Feel free to contact your account manager to discuss this further

How long until my artwork visual proof will be supplied?

Our in-house design team try to turn these around as quickly as possible, but please bare in mind it may take approximately between 24-48hrs

When will I receive my confirmed delivery date?

Once your artwork visual proof has been signed off a delivery date will be supplied within approximately 24-48hrs

How do I pay for my order?

If you have a credit account with us, your order will go onto your account and become payable according to the terms of that account by the following methods

  • By Credit or Debit Card – Accounts Team 01423 816025
  • By BACS/CHAPS – Bank Details are listed on the pro-forma invoice

Please note that all first-time orders are placed on a pro-forma basis unless agreed in advance of your order being processed