Returns/Refunds of Personalised Goods
The best results are achieved using original artwork of high quality. Please check with our Sales office to ensure artwork is received in the correct format for your personalisation. A proof will be supplied prior to personalisation of the goods.
All printed stock is non-returnable due to the bespoke nature of the print. These are considered personalised goods made to your specifications and cannot be re-sold to anyone else.
If there is a print error deemed to be our fault, we will offer to re-print the products or provide a refund as above.
Returns/Refunds of Non-Personalised Goods
You have 14 days of receiving your goods to request a refund. You have another 14 days to return the goods once you have notified us. Please send refund requests to firstname.lastname@example.org, and return goods to:
B1A, Crimple Court
Refunds are provided within 14 days of receiving the goods back.